![]() Breaking and entering and the deparetly trying to break into my home to hurt me. I reported to the manager the next day, in detail what there driver had done. I just finally order a nother pizza from my Domino's. My door was and still is damages from his efforts to break in and hurt me. He was grabbing the handle of my front door and pushing ba k and forth, trying desperately to break in. He left,Then after he was off work, he came ba k broke in to my property and was trying my locked door. He stabbed a man, multiple times and went to prison. Their content keeps the customers engaged through comments, likes, and mentions, and they provide an excellent service, after all.I had a horrible and frightening experience with Micheal Dominos Dilivery Driver. The good news is that they state their names at the end of their reply to create a personalized experience.ĭomino’s engages with its customers through every possible platform. However, as with every social media customer service strategy, they use the power of canned responses for several cases. So far, so good!ĭomino’s mostly creates personalized answers or tweets to each unique customer inquiry. They reply to all customer comments and tweets in the same style & tone consistently –even the bad ones. ![]() Their social media customer service is available 24/7.Īs much as they are accessible, they are also fast! So, we can say that Domino’s really sticks to its slogan “ 30 minutes or free!” in its customer service, too.ĭomino’s social media tone is authentic, warm, and friendly. ***These ratings are based on our research and tests.ĭomino’s social media profiles are easy to find and always accessible to start conversations and connections. They are very open in their communication by soliciting both good and bad feedback from their customers and critics, including negative ones. They are also listening to what their customers say to improve their brand and customer satisfaction. Example of Domino’s using influencers for their content on Instagram.ĭomino’s achieve a lot online through multiple social media platforms like Twitter, Instagram, Facebook, etc., in addition to being good at taking advantage of them. ![]() ![]() They also collaborate with Instagram influencers to engage with their customer. Win-win! Domino’s engages with its customers on Instagram via reels. This way, while keeping the quality of their customer engagement high, they also created new content. ![]() In the example below, Domino’s replied to a customer comment via reels –a popular way of user engagement on Instagram, and also turned this into social media content material. These two platforms might have different audience profiles, so they build a content strategy accordingly. Domino’s engages with its customers via Facebook posts.Īs much as on Facebook, Domino’s creates engaging content on Instagram, too. This way, they get their customers to respond creatively to the post with their Domino’s pizza photos. Each comment under a post can turn into a customer inquiry at any time!ĭomino’s runs a great content strategy on Domino’s Facebook page to keep its large audience engaged with the brand.įor instance, Domino’s posted a photo of a pizza, asking, “To ranch or not to ranch?” –a reference to “To be or not to be”. As much as providing direct customer service, the indirect ways of engaging with your audience are important to construct a good social media customer service strategy. ![]()
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